This article explains how to install Microsoft Office 2021 Professional plus on your desktop or laptop. Step by step instructions provided.

If you encounter any issues during the installation/activation of this product please read how to contact our support team at the bottom of this blog post.

Firstly it is recommended to remove all previous office suites from your machine before starting your install of Office 2021 Pro Plus. 
Please see the following blog post Uninstall Older Office Versions for full instructions.

It is also recommended to uninstall office 365 free trial that is on most machines. This is normally located on the start menu titled "office". This is an online version and many customers are confused thinking this is your product purchased. Right click on the office icon on the start menu then click uninstall.

Once you have removed previous office versions including the free trial of office 365 you can then start your new install.

 To install Microsoft Office pro plus 2021 please login to setup.office.com with your Microsoft account info.

Copy/paste setup.office.com into your browser address bar and press enter. You will be met with the screen below. Click "Get started" and then Login with your Microsoft account or create an account if you do not have a Microsoft account.

At this point copy/paste the product code/license from your order email into the “enter your product key” field. Copy the 25-digit code then place your mouse cursor into the first product key field then paste, the code will then fully populate the product key fields. Click “next”

You will then be prompted to enter the region you are in and the language you wish to use and whether you wish to install the 32 bit or 64 bit version. The 64 bit version is what most customers should select unless they have a need for 32 bit or a very old machine.

Follow the online prompts to download. 

The download will download to your downloads folder. Double click on the downloaded file and open.

Then after 30 seconds/ 1 minute you will get the install screen

The install should take about 15/30 minutes depending on the speed of your machine, your broadband connection and the load on the Microsoft servers.

Once the installation has completed you will get the following screen

Please do not restart your machine until you get the message that the installation has completed. Once you get the above message click “close” and restart your machine.

We recommend you then click close and restart your desktop/laptop. Once restarted you will then see your Office suite apps available in the windows start menu. Please do not go to the “office” folder this is normally an office 365 folder not office 2021. 

If you cannot see the new office apps do a search for an office app e.g. “word”, in the search bar next to the start button. Select "word", if the activation screen does not appear when opening go to FILE in the top toolbar then ACCOUNT make sure the office version is Office 2021 Professional Plus 
If this lists a different version, Office 365 etc please remove this office version and follow this process again until you see Office 2021 Professional Plus See Uninstall Older Office Versions 

Open an office app and you will be faced with the below screen. If you do not see this screen, you will not be opening office 2021 Pro Plus – you will need to remove this office version.

Copy/paste the product key supplied in your order email and follow the prompts. Once the activation of the product has completed you will then have a full, genuine Office 2021 Pro Plus suite installed and ready to use.

Enjoy Office 2021 

Installation issues

Need Help with Activation or Installation?

If you encounter any issues while activating or installing your purchased product, please send the following details to the Ecokeys Support Team: [email protected]

• A screenshot of the error message and a short description of the issue
• Operating system you are installing on.
• Your order number

Our support team will respond within 30 minutes during business hours to assist you.

If you do not have a license for Microsoft Office 2021 Professional Plus you can purchase from the below link

Office 2021 Pro Plus Genuine license and download