Ecokeys Help Centre
At Ecokeys, we understand how important it is to have reliable software and support. That's why we offer comprehensive software license support to help you get the most out of your software. Ecokeys Help Centre is here to provide you with the answers and assistance you need to get up and running quickly.
Ecokeys Help Centre has a variety of services to help customers get the most out of their software license purchases. Ecokeys gives customers access to a team of experts who can help and give advice on a wide range of issues, like software licensing and deployment, security, compliance, and more.
All our support technicians are Microsoft certified/accredited and have 5+ years of experience in a Support environment. The Support email inbox is monitored throughout the working day for any emails from our customers. You are guaranteed to receive a response from any email asking for help within 30 minutes. Unlike many of our competitors where you can be waiting 48 hours plus for a reply, we pride ourselves on getting our customers up and running as quickly as possible.
How to log a call with Ecokeys Help Centre
We're here to help you resolve any issues you may be experiencing, and our support team is standing by to assist you. If you need to log a call, we kindly ask that you refer to our user-friendly blog post, which outlines the information we'll need to quickly diagnose and fix the issue. By working together, we can minimize any downtime and get you back to enjoying our product as soon as possible
If your order is showing as "awaiting payment" please check your inbox/junk spam folder
Not received your order email?
Check out the following post on the Ecokeys blog if you haven't received your order email yet:
Ecokeys Help Centre Learning resources
Ecokeys offers a variety of training and education resources to help customers get the most out of their software licenses. We offer a range of support services, including:
- Installation and activation assistance
- Access to our knowledge base of frequently asked questions
- Troubleshooting help
- Technical support for custom configurations
- Advice on software compatibility
Our experienced support team is always available to help you with any issues you may have. We'll provide you with the tools and resources you need to make the most of your software.
We understand that each customer is unique, so we provide personalized support tailored to your individual needs. Whether you need help setting up your software, troubleshooting an issue, or configuring your software, our team is here to help.
If you have any questions or need assistance with your software license, please don't hesitate to contact us. We look forward to helping you get the most out of your software.
Many of our clients like the do-it-yourself approach and are confident in their ability to carry out an adequate implementation on their own with Standard Support. If, on the other hand, you decide to work with Ecokeys Support, you will be granted unrestricted access to devoted support engineers who will walk you through this process while keeping technical jargon to a minimum.
Our Support team is based online and conducts all support queries via email or live chat.
If you have any questions, please contact us using our live chat or send an email to firstname.lastname@example.org. There is a limited amount of phone help, and it is only accessible during specific periods of the day.
Help Centre working hours
Monday to Friday 9 am – 7:30 pm
Saturday/Sunday 10:30 am – 4 pm
We have an out of hours administrator that monitors emails outside of the help centre’s support hours but you are not guaranteed a response within 30 minutes. Rest assured we will reply to any request for help promptly. Please remember to check the junk/spam folder for our responses as emails from email@example.com may go straight to this email folder.
In addition to the support services that we offer, we also maintain a support blog that contains a wide variety of informative articles on topics such as Microsoft Office suites 2021/2019/2016 and Windows 10/11. Stop by our blog, which can be found at https://ecokeys.co.uk/blog, to learn more about common issues and the potential answers to those issues.
Whether you’re licensing a single application or multiple applications, Ecokeys can help you quickly and securely manage your license keys.