Ecokeys Help Centre
At Ecokeys, we know how vital reliable software and support are for your success. That’s why our Help Centre is dedicated to providing quick, expert assistance to ensure you get the most from your software. Whether you're setting up, troubleshooting, or seeking advice, we’re here to help you get up and running without delay.
Our Microsoft-certified support team, with 5+ years of experience, offers expert guidance on licensing, deployment, security, compliance, and more. We pride ourselves on fast responses—guaranteeing a reply to your support email within 30 minutes during business hours, far quicker than the 48+ hours you might wait with others.
At Ecokeys, your satisfaction is our priority.
How to Contact the Ecokeys Help Centre
We're here to make resolving your issues as quick and seamless as possible. Our dedicated support team is ready to assist you every step of the way.
To log a support request, refer to our step-by-step blog post, which outlines all the details we’ll need to diagnose and resolve your issue swiftly - Log a problem with Ecokeys Support
Existing customers, please check your order email for detailed instructions on contacting us. It contains everything you need to reach our technicians and get the support you deserve.
At Ecokeys, we’re committed to minimizing your downtime and ensuring you get back to enjoying our products as quickly as possible. Let us help you today!
Order Status: "Awaiting Payment"? Here's What to Do
If your order status shows as "awaiting payment," please check your email inbox, including your junk or spam folders, for your payment instructions.
Haven’t received your order email?
Don’t worry! Visit our helpful blog post for guidance on what to do next: Not received my order email
Get the Most from Your Software with Ecokeys Support
At Ecokeys, our experienced support team is here to help you every step of the way. Whether you're setting up your software, troubleshooting an issue, or configuring your license, we provide the tools, resources, and personalized support you need to succeed.
We understand every customer is unique, which is why we tailor our support to your individual needs. Confident in a do-it-yourself approach? Our Standard Support empowers you with the guidance needed to handle your implementation. Prefer more hands-on help? Our dedicated support engineers simplify the process, keeping technical jargon to a minimum and ensuring a seamless experience.
How to Reach Us
- Live Chat: Contact us via our website for real-time assistance. Live chat is not always available but our support email account is monitored at all times
- Email Support: Send your queries to support@ecokeys.co.uk. Our team is available during business hours guaranteeing a response within 30 minutes.
Please note: Our support is entirely online, conducted via email or live chat, ensuring fast and efficient service.
We’re here to ensure you get the most out of your software
Ecokeys Help Centre Hours and Additional Resources
We’re here to provide you with exceptional support throughout the week:
- Monday to Friday: 9:00 AM – 7:30 PM
- Saturday/Sunday: 10:30 AM – 4:00 PM (Limited Support)
After-Hours Support
Our out-of-hours administrator monitors emails outside regular support hours. While responses may not always arrive within 30 minutes, rest assured that we’ll address your request as quickly as possible. Don’t forget to check your junk/spam folder for replies from support@ecokeys.co.uk, as they might be redirected there.
Explore Our Support Blog
We also maintain a comprehensive support blog featuring a wide range of informative articles on topics like Microsoft Office Suites (2021/2019/2016), Windows 10/11, and more. It’s a great resource for troubleshooting common issues and discovering solutions. Ecokeys Articles
Effortless License Management
Whether you’re managing a single application or multiple licenses, Ecokeys ensures your licensing needs are handled quickly, securely, and efficiently.
For personalized assistance, reach out to our support team via email or live chat. We’re here to help!
