A payment instruction email will be sent to your registered email address within five minutes of completing your order. This email will provide detailed instructions on how to make a payment for your product. Until payment is made, your order status will be marked as "awaiting payment." Please remember to check your junk or spam folder for this email.
Refund Policy : Gem Technology UK ltd (Ecokeys) will process requests for refunds on an individual basis. Requests for refunds should be made by email to the following address [email protected]
full refund policy can be found here https://ecokeys.co.uk/refund-return-policy/
Email contact: [email protected]