Real Support. Measured From Real Customer Emails.
We do not count automatic acknowledgements as customer support. These figures measure the time from a customer's email to the next genuine EcoKeys support response.
What Makes EcoKeys Different?
Price matters, but so does choosing the right product and knowing somebody will help if you need it.
Help Choosing the Right Licence
Our licence guidance helps you check what you already have, which edition is suitable and whether you actually need to buy another licence.
Windows Licence Finder ›
Responsive Human Support
When you contact us about an installation or activation problem, we help diagnose the issue and continue working through the appropriate steps with you.
Visit EcoKeys Support ›
28-Day Activation Guarantee
Eligible activation problems reported within 28 days are covered by our activation guarantee and troubleshooting process.
Read the Guarantee ›
Clear Guidance Before and After Purchase
Product information, compatibility guidance and installation instructions are written to make choosing and setting up your software as straightforward as possible.
View Frequently Asked Questions ›Not Sure Which Windows Licence You Need?
Our Windows Licence Finder is designed to help you establish what your computer actually needs before spending money.
Sometimes the right answer is not to buy.
The Licence Finder is not designed simply to direct every visitor towards a sale. If your answers indicate that you may already have what you need, we explain that instead.
A Fast Reply Is Only Useful If It Helps Solve the Problem
Our response statistics measure genuine support replies rather than automated acknowledgements.
Installation and activation problems are not always caused by the licence itself. The wrong Windows edition, an existing Office installation, incompatible software or an incomplete installation can all create problems that require proper troubleshooting.
That is why EcoKeys support focuses on identifying the cause and providing practical steps rather than simply sending a generic response.
Help Throughout Your Purchase
The relationship does not end when you reach the checkout.
Protection After Your Purchase
Your EcoKeys purchase includes support beyond simply supplying the licence.
12-Month Support Warranty
Eligible software purchases include 12 months of technical support from the original order date, including reasonable assistance with installation and activation.
Learn about support cover ›
28-Day Activation Guarantee
Eligible activation problems reported within 28 calendar days are covered while our support team works through the appropriate troubleshooting process.
Read the full guarantee ›Don't Just Take Our Word for It
Our support statistics show how quickly we respond. Customer reviews provide feedback from the people who have actually bought from EcoKeys and used our service.
Buy the Licence You Need — With Help When You Need It
Whether you already know which Microsoft product you require or need help deciding, EcoKeys provides practical guidance before purchase and support after your order.
