How Can We Help?
For help with an order, delivery, installation, activation, product compatibility or another customer-support issue, please use EcoKeys Rapid Support.
Rapid Support guides you to the correct help and provides our support team with the information needed to investigate your enquiry quickly.
Use Rapid Support for the Fastest Help
Rapid Support is the main contact route for EcoKeys customers. Use it for:
Rapid Support helps collect the relevant order and technical information so our team can investigate without unnecessary back-and-forth.
Fast UK-Based Support
We guarantee an initial response within 30 minutes during our published support hours. Most enquiries receive a first response sooner.
More complex installation or activation cases may require additional troubleshooting after the initial response. Our team will continue working with you while the issue is being investigated.
When Our Support Team Is Available
All times are UK time. Support requests can be submitted at any time. Messages received outside these hours will be reviewed during the next published support period.
Contact the Right EcoKeys Team
For enquiries that are not customer-support issues, use the appropriate contact address below.
General correspondence, business enquiries and matters that do not relate to an existing customer-support issue.
[email protected]Trade accounts, repeat purchasing, PC builders, repair businesses, IT professionals and volume requirements.
[email protected]Payment-related correspondence and enquiries about current payment options.
[email protected]Privacy enquiries, personal-data requests and questions about how EcoKeys processes your information.
[email protected]Rapid Support should be used for customer-support enquiries wherever possible. If you are unable to access or use Rapid Support, you can email [email protected].
Please include your order number where applicable and a clear description of your enquiry. Do not send passwords, payment card details, online banking information or other unnecessary sensitive information.
Quick Links
The Company Operating EcoKeys
EcoKeys is operated by GEM TECHNOLOGY UK LIMITED, a company registered in England and Wales.
The registered office is provided for statutory and business correspondence. Customer-support enquiries should be submitted through Rapid Support.
Start With Rapid Support
Tell us what you need help with and Rapid Support will guide you to the correct next step.
Open Rapid Support ›
