For all enquiries, please email our UK-based support team at [email protected] .
Our support service is provided online by email. We do not currently provide telephone support.
Support response times
We aim to respond to emails within 30 minutes during our published support hours and often respond within 10 to 15 minutes.
Complex installation or activation cases may take longer to investigate, but we will keep you updated while the issue is being reviewed.
Published support hours
Monday to Friday
9:00am–7:30pm
Saturday and Sunday
10:30am–4:00pm
Limited support may be available.
Emails can be sent at any time and are reviewed during the published support hours shown above. All times are UK time.
Please check your junk or spam folder if you are waiting for a reply or order email from EcoKeys.
Before contacting support
For the quickest assistance, please include:
- Your EcoKeys order number
- The exact product purchased
- A clear screenshot showing the complete error message
- Your Windows or macOS version
- A brief explanation of the steps already completed
Missing order email
If you have not received your order information, first check your inbox, junk and spam folders and allow up to 15 minutes after payment has been confirmed.
You can also read our guidance here: What to do if you have not received your EcoKeys order email .
Further help
Our Support page contains guidance for order, installation, compatibility and activation problems.
