This guide shows you how to check which Microsoft Office product is installed and whether Office currently shows as activated.

The information on this screen is particularly useful when Ecokeys is troubleshooting an activation or licensing problem.

Step 1 — Open Microsoft Word

Select the Start button at the bottom of the screen and type:

Open Microsoft Word.

Step 2 — Open the Office Account Page

With Word open, select:

The Account page should now appear.

Step 3 — Find Product Information

Look for the section called:

This area normally shows the Office product installed on your computer and its current activation status.

You may see wording such as:

• Product Activated
• Unlicensed Product
• Activation Required
• Product Activation Failed
• Microsoft 365
• Another Office product or edition

Step 4 — Check Which Office Product Is Shown

In the same Product Information area, look at the name of the Office product.

For example, it may show:

• Microsoft Office 2024 Professional Plus
• Microsoft Office 2024 Standard
• Microsoft Office 2021
• Microsoft 365
• Another Office edition

Step 5 — Check Whether an Account Is Signed In

While you are on the Account page, look at the user/account information.

You may see:

• A Microsoft account email address
• A work or school account
• No account signed in

Step 6 — Take a Screenshot

If your Ecokeys Support Check has asked for a screenshot, leave the File → Account screen open.

Press:

Capture the complete Product Information area so Ecokeys can see the Office product and activation status.

Step 7 — Return to Your Ecokeys Support Check

Choose the option that best matches what Word shows:

• Product Activated
• Unlicensed Product
• Activation Required
• Product Activation Failed
• Microsoft 365 is showing
• A different Office version is showing
• I'm not sure what the screen means