If the Microsoft Office licence agreement appears every time you open Word, Excel or another Office application, Office may not be retaining your acceptance correctly.

Follow the steps below in order. Stop as soon as the licence agreement stops appearing.

Step 1 — Accept the Licence Agreement

Open Microsoft Word.

If the Microsoft licence agreement appears, read the message and select:

Allow Word to open normally.

Close Word completely and then open it again.

Step 2 — Close All Office Applications

Close Word and every other Office application.

Make sure Word, Excel, Outlook, PowerPoint and any other Office programs are no longer open before continuing.

Step 3 — Open Word as Administrator

Select the Start button and type:

Do not open Word normally yet.

Instead:

1. Right-click Microsoft Word.
2. Select Run as administrator.
3. If Windows asks for permission, select Yes.

Step 4 — Accept the Agreement Again

If the licence agreement appears again while Word is running as administrator, select:

Allow Word to finish opening.

Then close Word completely.

Step 5 — Open Word Normally

Open Word again in the normal way from the Start menu.

Step 6 — Run Quick Repair

Close all Office applications again.

On Windows 11, right-click the Start button and select Installed apps.

Find your Microsoft Office installation and select:

Then select:

Allow the repair to finish completely, then restart Windows and open Word again.

Step 7 — If Needed, Run Online Repair

If Quick Repair completed but the same licence agreement problem remains, return to the Office repair screen.

This time select:

Allow Online Repair to finish completely, then restart Windows and test Word again.

If You Need Ecokeys Support

Return to the Support Check and confirm that you have already completed:

• Accepted the licence agreement
• Opened Word once as administrator
• Completed Quick Repair
• Completed Online Repair, if requested

You will not be asked to repeat troubleshooting that you have already completed.