We only sell genuine & legal software licenses, licenses are lifetime valid. Once activated the product will be licensed the lifetime of your motherboard. All products supplied have a 1 year of warranty. Genuine versions are published by Microsoft, properly licensed, and supported by Microsoft or a trusted partner. You'll need a genuine version of software to access the optional updates and downloads that help you get the most from your PC.

Ecokeys - How to log a Support email with Ecokeys Support Team - Ecokeys UK


How to log a Support email with Ecokeys Support Team

Posted by Ecokeys on 29th Sep 2022

How to log a Support email with Ecokeys Support Team

To get your support query fixed as quickly as possible it is important to provide as much information on the issue as possible. Please remember our Support Team cannot see the steps you have taken or what is on screen. Please follow the below when contacting Support

Please send an email to with the following –

(copy/paste and fill in on your email)

Order number:

Short description of the issue –

Screenshot of any error message

(If you’re not sure how to do a screenshot see blog post – )

If this is a windows 10 issue have you followed the attached install/help guides?

Operating system –


Once we receive your Support email it will be allocated to a Support Technician and you will receive a reply/response within 30 minutes during business hours.

Our business hours are 9am – 7pm Weekdays 9am – 4pm Weekends. We do have out of hours support but a reply within 30 minutes is not guaranteed.

Need Help?, Visit Our Help Center

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