Privacy Policy

Privacy Policy

EcoKeys respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how we protect it and the rights you have under UK data protection law.

This policy applies when you use ecokeys.co.uk, place an order, create or use a customer account, or contact the EcoKeys Support Team.

Last updated: 7 September 2026

1. Who Is Responsible for Your Personal Information?

EcoKeys is operated by GEM TECHNOLOGY UK LIMITED, a company registered in England and Wales under Company No. 15048060, with its registered office at Onward Chambers, 34 Market Street, Hyde, England, SK14 1AH.

If you have a question about this Privacy Policy or would like to exercise one of your data protection rights, contact us at:

Email: [email protected]

2. What Personal Information We Collect

The information we collect depends on how you use EcoKeys. It may include:

• Your name.
• Your email address.
• Billing and account information supplied when placing an order.
• Order numbers and details of products purchased.
• Transaction and payment-related information.
• Information associated with your EcoKeys customer account.
• Emails and correspondence sent to our Support Team.
• Screenshots or technical information you voluntarily provide when requesting support.
• IP address, browser, device and basic technical information associated with use of our website.
• Security and fraud-prevention information where necessary to protect customers and EcoKeys.

Please avoid sending personal information that is not necessary for us to process your order or resolve your support request.

3. How We Collect Your Information

We may collect information directly from you when you:

• Place an order.
• Create or use an EcoKeys account.
• Contact our Support Team.
• Submit information through the website.
• Provide information during installation, activation or troubleshooting support.

Some technical information may also be collected automatically by the ecommerce, security and hosting services required to operate and protect the website.

4. How We Use Your Information

We use personal information where necessary to:

• Process and administer your order.
• Provide product, licence and installation information.
• Manage your customer account.
• Provide installation, activation and technical support.
• Provide after-sales support.
• Process refunds and resolve transaction or order disputes where applicable.
• Maintain records required for tax, accounting and legal purposes.
• Prevent and investigate fraud or misuse of our services.
• Protect the security of our website, customers and systems.
• Maintain and improve the operation of our website and services.
• Comply with applicable legal and regulatory obligations.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information. The basis we rely on depends on the reason the information is being used.

Our legitimate interests may include:

• Providing customer support.
• Preventing fraud and misuse.
• Maintaining website and system security.
• Managing our business and customer service.
• Maintaining appropriate records of customer communications and transactions.

6. Emails From EcoKeys

EcoKeys does not currently use customer information to send general marketing newsletters.

We do send transactional and service-related emails that are necessary to process orders and support customers. These may include:

• Order confirmations.
• Payment and transaction information.
• Product delivery information.
• Licence and installation instructions.
• Customer account messages.
• Technical support and troubleshooting correspondence.
• Refund and order-resolution messages.
• Important service-related communications concerning your order or account.

7. Who We Share Information With

We use third-party technology providers where necessary to operate our website, protect our services, process orders and communicate with customers.

We may also disclose information where required by law, where necessary to respond to a legitimate legal or regulatory request, to protect our legal rights, or to investigate suspected fraud.

8. International Processing

Some service providers used by EcoKeys may process or store information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, the relevant provider is expected to use an appropriate lawful transfer mechanism and applicable safeguards.

9. How Long We Keep Information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected, unless it needs to be retained to meet legal, taxation, accounting, fraud-prevention or dispute-resolution requirements.

Customer-support correspondence will be retained only for as long as reasonably necessary to provide support, maintain appropriate business records, resolve disputes, prevent fraud or establish, exercise or defend legal claims.

When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

10. Cookies

EcoKeys uses cookies and similar technologies where necessary to operate, secure and maintain the website.

These may support functions such as customer accounts, the shopping basket, checkout, website security and fraud prevention.

EcoKeys does not currently use Google Analytics.

If we introduce analytics or other non-essential cookie technologies in the future, we will review and update our privacy and cookie information and provide appropriate consent controls where required.

11. Security

12. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which your information is processed, you may have the following rights:

• Right of access – you may ask for a copy of personal information we hold about you.
• Right to rectification – you may ask us to correct inaccurate or incomplete information.
• Right to erasure – you may ask us to delete personal information in certain circumstances.
• Right to restriction – you may ask us to restrict processing in certain circumstances.
• Right to object – you may object to certain processing based on legitimate interests.
• Right to data portability – this may apply to certain information in specific circumstances.
• Right to withdraw consent – where processing is based on your consent.

To exercise a data protection right, email [email protected] .

Please provide enough information for us to identify the relevant account or information. We may need to verify your identity before completing a request.

13. Complaints

If you have concerns about how EcoKeys has used your personal information, please contact us first so we can investigate the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems, legal obligations or data-processing practices change.

The date shown at the top of this page identifies when the policy was most recently updated.

Contact EcoKeys About Your Personal Information

For privacy enquiries, personal-data requests or questions about how EcoKeys processes your information, contact GEM TECHNOLOGY UK LIMITED using the details below.