An older Microsoft 365 or Microsoft Office installation can sometimes interfere with the Office product supplied with your Ecokeys order.

This guide shows you how to remove the older Office applications using the normal Windows uninstall process before continuing with your Ecokeys installation.

Before You Start

Save anything you are currently working on.

Close any Microsoft programs that are open, including:

• Word
• Excel
• Outlook
• PowerPoint
• Other Microsoft Office applications

Step 1 — Open Control Panel

Select the Start button at the bottom of your screen.

Type:

Select Control Panel from the search results.

Step 2 — Open Programs and Features

In Control Panel, select:

You should now see a list of the programs installed on your computer.

Step 3 — Find the Older Office Installation

Find the Microsoft 365 or older Microsoft Office installation that your Ecokeys Support Check asked you to remove.

Examples may include:

• Microsoft 365
• Microsoft Office 2021
• Microsoft Office 2019
• Another older Microsoft Office installation

Step 4 — Uninstall the Older Office Version

Select the older Office installation once.

Then select:

Follow the instructions shown on your screen.

Step 5 — Allow the Uninstall to Finish Completely

Removing Office can take several minutes.

Step 6 — Restart Your Computer

When the uninstall has finished, restart Windows.

Select:

Wait for Windows to completely restart and return to the desktop.

What If Office Will Not Uninstall?

Do not start deleting Microsoft folders, changing the Windows Registry or repeatedly trying different removal methods.

Return to your Ecokeys Support Check and select Office would not uninstall. We will then show you the correct next step for the Office version installed on your computer.