If Word, Excel, Outlook or another Microsoft Office application is not working correctly, repairing Office can often fix the problem without uninstalling it.

There are two repair options: Quick Repair and Online Repair. Start with Quick Repair unless your Ecokeys Support Check has specifically asked you to use Online Repair.

Before You Start

Save anything you are currently working on and close all Microsoft Office applications, including:

• Word
• Excel
• Outlook
• PowerPoint
• Any other Office application

Step 1 — Open Your Installed Apps

Windows 11: Right-click the Start button and select Installed apps.

Windows 10: Right-click the Start button and select Apps and Features.

Step 2 — Find Microsoft Office

Find the Microsoft Office product you want to repair.

Select the three dots beside the Office product if they are shown, then select:

Step 3 — Select Quick Repair

A window should appear asking:

Select:

Allow Windows to complete the repair.

Step 4 — Restart Windows

When Quick Repair has finished, restart your computer:

When Windows has restarted, open the Office application that was having the problem and test it again.

Did Quick Repair Fix the Problem?

Step 5 — Run Online Repair

Return to your installed applications and find Microsoft Office again.

Select:

This time select:

Follow the instructions shown by Microsoft and allow Online Repair to finish completely.

Step 6 — Restart and Test Office Again

When Online Repair has completed, restart Windows again.

Open the Office application that was having the problem and check whether it now works normally.

What If Online Repair Does Not Fix It?

Return to your Ecokeys Support Check and select:

We will use the troubleshooting steps you have already completed and move you to the appropriate next stage without asking you to repeat them.