I already have an order
Get a recognised fix or send a complete Windows or Office support request.
Start Rapid SupportRecent measured support: median 6m 44s · 97.7% answered within 30 minutes.
ECOKEYS SUPPORT
Support that gets you to the right place quickly
Choose the route that matches what you need. Existing orders go straight to Rapid Support.
I’m considering a purchase
Check compatibility, delivery, licensing and common buying questions before you order.
View buying FAQsAsk EcoKeys if your question is not covered
Ask EcoKeys
Send the pre-purchase question that is not covered in the FAQs.
UK support: Monday to Friday 9:00am–7:30pm · Saturday and Sunday 10:30am–4:00pm. 30-minute response guarantee during published support hours.
Already in touch? Reply to our email and keep your support reference in the subject so your information stays with the same case.
EcoKeys Rapid Support
Status: Tell us whether this is Office or Windows.
We do not want you to get stuck here.
If something on this page does not respond, please try the same button once more. Your answers will stay on this page so you can continue Rapid Support.
Start your support request
Choose the product you need help with. You can change your answer at any time.
What best matches the Office problem?
Choose the closest wording. You do not need to know the technical cause.
Installation
Activation
Using Office
Choose the closest problem above to continue.
What best matches the Windows problem?
For activation problems, a screenshot of Settings → System → Activation is usually the most useful evidence.
Activation
Home → Pro / Edition
Installation / Compatibility
Choose the closest problem above to continue.
Status: EcoKeys is taking over. We’ve kept the problem and any fix you already tried. We only need the missing information that will help us reply with the right fix.
Complete the support incident
Please attach what you can see on screen.
A screenshot or clear photo of the complete error is usually the quickest way for EcoKeys to identify the correct fix without asking you to repeat information by email.
Take a screenshot without leaving this form.
- Leave the error message or problem visible on your screen.
- Press Windows key + Shift + S.
- Drag around the complete error window so the whole message is included.
- Select the preview if it appears, choose Save, and save the image somewhere easy to find such as Desktop or Pictures.
- Return here and use Screenshot / photo below to attach the image.
Open the full screenshot guide in a new tab — your support form will stay open.
Using your phone is fine.
- Take a clear photo of the whole computer screen so the complete message is visible.
- Make sure the Windows edition / Office activation screen is readable where requested.
- If you can open this support page on your phone, attach the photo below.
- If uploading here is difficult, choose “I’ll email the screenshot after I submit” below. We will give you a support reference, then you can simply reply to the acknowledgement email with the photo.
We’ll securely check recent EcoKeys orders and show only the order number and product needed for support.
Please briefly explain what you are trying to do, what is happening, and anything that has changed since the product was originally installed or activated. For example: activating for the first time, reinstalling Office, moving to a new computer, or activating after replacing your PC.
If this button does not respond, try Send to EcoKeys Support once more. Your answers and attachments will stay on this page so you can correct any message shown and send again.
Status: Received by EcoKeys Support. Your information has been securely logged and is ready for a support technician to review.
Your support request is now with EcoKeys
One more step: send us the screenshot/photo. Reply to the acknowledgement email with the image before we diagnose the visible error. Keep the support reference in the subject so it is added to this request.
Your support reference
—
Keep this reference if you need to send us any further information.
Status: Resolved. No support incident is needed.
Good — that fixed it
ORDER HELP
Order or delivery problem?
You do not need Rapid Support for a missing order email or an Awaiting Payment order.
I have not received my order emailAllow up to 15 minutes after payment confirmation, then check your inbox and junk/spam folder. Check that the email address entered at checkout is correct.
My order says Awaiting PaymentCheck the registered email address and junk/spam folder for the payment instructions. The status changes once payment has been received and verified.
SEE A FIX FIRST
Common support guides
Three common fixes if you would rather check a guide before starting Rapid Support.
12-Month Support Warranty — installation, activation, reinstallation and eligible reactivation support is included for 12 months from purchase.
28-Day Activation Guarantee — activation protection for eligible issues reported within 28 days of purchase.
