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Get help with installing, activating or fixing your Windows or Office product.
Get help with my orderRecent support: typical reply time is around 7 minutes · 97.7% answered within 30 minutes.
ECOKEYS SUPPORT
How can we help?
Choose the option below that applies to you.
I have a question before I buy
Get help choosing the right product, checking compatibility, or with delivery and licence questions.
View buying questionsStill need help? Ask EcoKeys
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Send the pre-purchase question that is not covered in the FAQs.
UK support: Monday to Friday 9:00am–7:30pm · Saturday and Sunday 10:30am–4:00pm. 30-minute response guarantee during published support hours.
Already contacted us? Reply to our email and keep your support reference in the subject so your information stays with the same case.
EcoKeys Rapid Support
Status: Tell us whether this is Office or Windows.
We do not want you to get stuck here.
If something on this page does not respond, please try the same button once more. Your answers will stay on this page so you can continue Rapid Support.
Start your support request
Choose the product you need help with. You can change your answer at any time.
What problem are you having with Microsoft Office?
Choose the option that sounds closest to what you are seeing. You do not need to know the technical cause.
Installing Microsoft Office
Activating Microsoft Office
Using Microsoft Office
Choose the closest problem above to continue.
What problem are you having with Windows?
Choose the option that sounds closest to what you are seeing. You do not need to know the technical cause.
Activation problem? A screenshot of Settings → System → Activation is usually the most useful evidence.
Windows activation
Windows 11 Home and Pro
Installing Windows and compatibility
Choose the closest problem above to continue.
Status: EcoKeys is taking over. We’ve kept the problem and any fix you already tried. We only need the missing information that will help us reply with the right fix.
Send your support request
There are three short sections below. Complete what you can and we’ll keep everything together under one support reference.
Find your order
Enter the email address used for your EcoKeys order so we can match the correct product.
We’ll securely check recent EcoKeys orders and show only the order number and product needed for support.
Show us what you can see
A screenshot or clear photo usually helps us identify the problem without asking you to repeat information by email.
Required for Windows support — show us which Windows edition is installed
Windows Home, Pro, N and Single Language are different editions. A licence can be rejected simply because the edition installed on the PC does not match the licence purchased.
1. Open Settings → System → About.
2. Scroll to Windows specifications and find the line called Edition.
3. Choose the edition shown below and attach a screenshot/photo where the Edition line is clearly readable.
Need help getting a screenshot or photo?
You can take a Windows screenshot or use your phone. Choose whichever is easiest.
Take a screenshot without leaving this form.
- Leave the error message or problem visible on your screen.
- Press Windows key + Shift + S.
- Drag around the complete error window so the whole message is included.
- Select the preview if it appears, choose Save, and save the image somewhere easy to find such as Desktop or Pictures.
- Return here and use Screenshot / photo below to attach the image.
Open the full screenshot guide in a new tab — your support form will stay open.
Using your phone is fine.
- Take a clear photo of the whole computer screen so the complete message is visible.
- Make sure the Windows edition / Office activation screen is readable where requested.
- If you can open this support page on your phone, attach the photo below.
- If uploading here is difficult, choose “I’ll email the screenshot after I submit” below. We will give you a support reference, then you can simply reply to the acknowledgement email with the photo.
Tell us what happened
A short explanation helps us understand what you were trying to do when the problem appeared.
Please briefly explain what you are trying to do, what is happening, and anything that has changed since the product was originally installed or activated. For example: activating for the first time, reinstalling Office, moving to a new computer, or activating after replacing your PC.
If this button does not respond, try Send to EcoKeys Support once more. Your answers and attachments will stay on this page so you can correct any message shown and send again.
Status: Received by EcoKeys Support. Your information has been securely logged and is ready for a support technician to review.
Your support request is now with EcoKeys
One more step: send us the screenshot/photo. Reply to the acknowledgement email with the image before we diagnose the visible error. Keep the support reference in the subject so it is added to this request.
Your support reference
—
Keep this reference if you need to send us any further information.
Status: Resolved. No support incident is needed.
Good — that fixed it
ORDER HELP
Order or delivery problem?
You do not need Rapid Support for a missing order email or an Awaiting Payment order.
I have not received my order emailAllow up to 15 minutes after payment confirmation, then check your inbox and junk/spam folder. Check that the email address entered at checkout is correct.
My order says Awaiting PaymentCheck the registered email address and junk/spam folder for the payment instructions. The status changes once payment has been received and verified.
SEE A FIX FIRST
Common support guides
Three common fixes if you would rather check a guide before starting Rapid Support.
12-Month Support Warranty — installation, activation, reinstallation and eligible reactivation support is included for 12 months from purchase.
28-Day Activation Guarantee — activation protection for eligible issues reported within 28 days of purchase.
