Ecokeys Help Centre
Need help with installation, activation, or your order? Our support team is here to get you up and running quickly. Please use the steps below so we can resolve your issue as fast as possible.
How to Contact Support
To log a support request, please follow our step-by-step guide (this tells you exactly what to send us):
Log a problem with Ecokeys Support
- Include your order number
- Include a screenshot of the full error message (if shown)
- Tell us what you’re trying to do (install, reinstall, activate, move to a new PC, etc.)
Response time: We aim to reply within 30 minutes during business hours.
Order Status “Awaiting Payment” or Not Received Your Email?
If your order shows Awaiting Payment, please check your inbox (and junk/spam) for your payment instructions.
If you haven’t received your order email, follow this guide:
Not received my order email
Support Hours
- Monday to Friday: 9:00 AM – 7:30 PM
- Saturday/Sunday: 10:30 AM – 4:00 PM (Limited Support)
Outside of these hours, we may still monitor emails, but replies can take longer.
Live chat may not always be available. If it’s offline, please email [email protected]and our team will respond quickly during business hours.
